Deal Details

Sale to iQor

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Summary

About

CCT Group Limited (“CCT Group” or the “Company”), a portfolio company of Headland Capital Partners (“Headland”), was recently acquired by iQor US Inc. (“iQor”). Terms of the transaction were not disclosed.

CCT Group is an integrated onshore, nearshore and offshore provider of contact center services and customer relationship management programs to a diverse base of blue-chip clients. Headquartered in Ft. Lauderdale, Florida, CCT Group operates five domestic contact centers in Florida (3), Texas and Oklahoma, and offshore facilities in the Philippines (2) and Panama. The Company has approximately 4,500 employees across its locations.

Headland (fka HSBC Private Equity Asia) is among the largest and most established private equity firms within Asia, having advised nine Asian regional private equity and venture capital funds with aggregate committed capital of approximately US$3.4 billion. The funds advised by Headland have made investments in more than 140 companies, primarily in Greater China, South Korea, Southeast Asia and India.

Founded in 1998, iQor provides intelligent customer interactions and outsourcing solutions. Using data science and real-time analytics intelligence, iQor delivers customer experiences that enhance revenue while promoting and protecting its clients’ brands. iQor specializes in providing data-driven, technology-empowered customer support and processing services in the consumer and commercial markets. Headquartered in New York, iQor has 14,000 employees and 31 Centers of Excellence around the world. iQor is majority-owned by Huntsman Gay Global Capital, CVCI Private Equity and Starr Principal Holdings.

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