Sale to NCO Group

Technology & Services
Sale to NCO Group


Baird served as exclusive financial advisor to Protocol Global Solutions


Protocol Global Solutions, Inc. (“Protocol” or the “Company”) has been acquired by NCO Group, Inc. (“NCO”), a portfolio company of One Equity Partners (“OEP”). Terms of the transaction were not disclosed.

Protocol is a single source provider of contact center services, case management and monitoring services and marketing solutions. From contact center services for customer service, lead generation, customer acquisition and retention to up-sell, cross-sell and winback campaigns, Protocol helps organizations grow, find, interact with and retain customers through inbound, outbound and interactive voice response (IVR) services. Protocol provides services to clients in the energy, corrections, insurance, pharma and healthcare industries utilizing 2,200 employees in seven locations across the U.S and internationally.

NCO is an industry leader in providing clients with successful business process outsourcing (BPO) solutions. NCO’s outsourcing portfolio includes accounts receivable management, customer management services and back office services for a diversified customer base. NCO operates a global network of over 100 operations centers located in 11 countries throughout North America, Asia, Europe and Australia. NCO provides services to many of the Fortune 500, supporting a broad spectrum of industries, including financial services, telecommunications, healthcare, retail and commercial, utilities, education and government, technology and transportation/logistics services.

One Equity Partners, the private investment arm of JPMorgan Chase & Co., manages $8 billion of investments and commitments for JPMorgan. With the backing of one of the world’s leading financial institutions, OEP invests in transactions that initiate strategic and operational changes in businesses to create long-term value. OEP’s investment professionals are located across North America, Europe and Asia, with offices in New York, Chicago, Frankfurt, Munich and Hong Kong.

For additional information about this transaction, please contact:

Les Cheek (617) 426-5789
Kiran Paruchuru (414) 298-7642
Technology & Services
Sale to NCO Group
May 2011
Protocol Global Solutions
Technology & Services
Target Geography
Acquiror Geography
North America