Deal Details

Sale to Alorica Inc.

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Summary

About

Alorica Inc. (“Alorica”) and PRC, LLC (“PRC”), both global leaders in the customer contact solutions industry, are pleased to announce that the parties have entered into a strategic agreement wherein Alorica has become the parent company of PRC.

Florida-based PRC is an outsourced business solutions provider globally delivering customer management, technical support and sales & marketing services on behalf of leading brands. With over 25 years of experience, PRC delivers solutions that support communications to target, acquire, grow, retain and develop customer relationships that deliver positive returns on clients' investment.

Alorica is a global leader in delivering BPO customer contact management solutions such as customer care, technical support, sales, collections and social media services for Fortune 1000 companies primarily in the communications, technology, media, financial services, government, healthcare, automotive, retail and consumer product verticals. Headquartered in Chino, California, Alorica employs nearly 20,000 people housed in 34 global contact management centers. Alorica supports several customer communication channels including voice, email, chat and social media from onshore, near shore and offshore facilities. Additionally, Alorica provides fulfillment services and reverse logistics services through its U.S. logistics centers.

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