Unifying Deep Regulatory Expertise and Innovation

The Baird team connected with Ben Dorks, CEO of Ideagen, to talk about how GRC is transforming supply chains. Ideagen create software solutions for regulated and high-compliance industries, helping the quiet voices and safe hands that protect organisations, minimise risk, strengthen compliance and keep people safe. Over 11,400 companies use Ideagen solutions including over 250 global aviation organizations, nine of the top ten global accounting firms, nine of the top global aerospace and defence companies and 75% of the world’s leading pharmaceutical companies.

Ben was appointed Chief Executive of Ideagen in 2018 having previously served as Chief Customer Officer and Group Sales and Marketing Director. He came into the business in 2013 through the acquisition of Plumtree Group, a business he co-founded. In 2022 Ben was shortlisted for CEO of the Year at the UK Tech Awards and won Ambassador of the Year at the East Midlands Business Masters Awards.

GRC Solutions are Mission Critical as Regulation Complexify

“I think it was Oscar Wilde who said, ‘the only certainties in life are death, taxes and in my world – regulation’, so as the world continues to evolve, we see evermore complex challenges for our customers with evermore regulation,” said Ben. “Although the customers are feeling the pinch, I think we are very fortunate as we have managed to rise above that, and we are still viewed very much as a mission-critical purchase for many of our customers.”

All-Time-High Damages from Breaches

Now more than ever, supply chain disruptions can create lasting financial and reputational damage. In a recent study published by Ideagen on quality, most respondents were able to talk in detail about quality incidents that occurred even a decade ago – underscoring the potential risk of such an event for a company. “We think that this is being recognized, especially now that supply chain is very much on the chief executives’ desk,” said Ben.

Taking the Reins Over Risk Management

Managing regulatory compliance is no longer a rote exercise. “Let us be very honest and frank about it: What was a tick box exercise maybe a decade ago where organizations would do it because they had to do it… we are certainly seeing now that organizations are doing it because they know that it delivers a better outcome for their customers and for their core business activity,” said Ben.

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