The following is information pertaining to clients of Baird who hold a debit card through Baird’s Cash Management Program or transfer money electronically to or from Baird.
In Case of Errors or Questions About Your Electronic Transfers
Telephone Baird at 888-792-7526, and select Option 0, between the hours of 8:30 a.m. and 5:00 p.m. CT during any business day or write us at: Robert W. Baird & Co. Incorporated, Cash Management Client Services, P.O. Box 139, Milwaukee, WI 53201-0139 immediately, if you think your Baird Account Statement or Electronic Funds Transfer (“EFT”) terminal receipt is incorrect or if you need more information about a transaction listed on a Baird Account Statement or EFT terminal receipt. Baird must hear from you no later than 60 calendar days after the first Baird Account Statement was sent on which the problem or error appeared. Please provide us with the following information:
If you notify Baird orally, we may require that you send us your complaint or question in writing within 10 business days.
- Your name, address and Baird account number
- Description of the error or EFT you are unsure about, with clear explanation
as to why you believe it is in error or why more information is needed
- The dollar amount of the suspected error
Baird will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If Baird needs more time, however, we may take up to 45 calendar days for ATM transactions (and 90 calendar days for point-of-sale transactions, as well as transactions effected outside of the United States) to investigate your complaint or question. If Baird decides to do this, we will credit your Baird Account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If Baird asks you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your Baird Account.
Baird will inform you of the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.
You may ask for copies of the documents that we used in our investigation.
You may not stop payment of Electronic Funds Transfers or point-of-sale transactions. Therefore, you should not employ electronic access for purchases or services unless you are satisfied that you will not need to stop payment.