Here's the Deal
Baird's Investment Banking Group is pleased to announce the following transaction:
Interactive Response Technologies Inc.
Sale to CCT Group Limited
Baird served as the exclusive financial advisor to Interactive Response Technologies Inc.
Interactive Response Technologies Inc. (“IRT” or “the Company”) recently announced that it has completed its sale to CCT Group Limited (“CCTG”), a portfolio company of HSBC Private Equity (Asia) Limited. Terms of the transaction were not disclosed.
IRT is a leading provider of contact center and BPO services. The Company’s services include customer service, sales, technical support, customer loyalty and retention, acquisition and business-to-business programs. The Company has Fortune 100 clients in the financial services, telecommunications, healthcare, insurance, retail, transportation, utility, and education industries. IRT is headquartered in Fort Lauderdale, Florida with five contact center facilities in Florida, Oklahoma and Texas employing approximately 2,700 agents.
CCTG’s primary subsidiary, Cyber City Teleservices, is a leader in the delivery of inbound services including customer care, sales and technical support as well as web-enabled customer service, back office processing and e-commerce design. CCTG services clients in the direct response, catalog, retail, financial services and telecommunications sectors from five contact center facilities in the Philippines and one in Panama.
HSBC Private Equity (Asia) Limited is the private equity and venture capital arm of HSBC Group and is headquartered in Hong Kong.